Be a Better…
Call Centre Operator
Telephone skills are an extremely valuable tool to have in an operative's skill-set, and Call Centre Training will help provide those skills. This course will help your participants improve their telephone skills which will make them more self-assured, increase sales, and help gain new clients while retaining your current customers. A more confident operative is also one that is contented, and happier employees will produce happier customers.
The Be a Better Call Centre Operator Workshop will lower costs as it can reduce turnover. Participants will learn the skills to increase productivity and performance. This will produce a positive environment throughout your company and help influence the organisation as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
- Define and understand call centre strategies.
- Identify different kinds of buying motivations.
- Create SMART Goals.
- Familiarise myself with strategies that improve effective communication.
- Use proper telephone etiquette.
- Set benchmarks